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Customer Contract Officer with Dutch -Sign in bonus included open_in_new
explore Bucharest , Romania
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DESCRIPTION
Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.
In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.
By joining our team, you will work Monday to Friday in rotating shifts (09:00–18:00 / 10:00–19:00 / 11:00–20:00). During your first year, the role is fully on-site at our Bucharest office. We offer relocation package for candidates outside Romania
How you will make an impact:
- Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation ;
- Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution;
- Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention ;
- Develops and maintains knowledge of customer and customer specific business environment;
- Develops and maintains an understanding of customer Service Level Agreements and department’s key performance requirements;
- Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training;
- Shares information required for the team to be successful ;
- Demonstrates understanding of the customer’s business needs and maintains high customer satisfaction ratings;
- Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures ;
- Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback.
The role also involves voice support, including handling inbound or outbound calls with employees or stakeholders.
REQUIREMENTS
Skills that make your work successful:
- Good knowledge of Dutch and English, B2 level;
- Previous experience in Customer Service Area is an advantage. Between 1 and 3 years of relevant experience may be required for some roles;
- Negotiation skills;
- Bachelor's degree or high school degree- mandatory requirement;
- Good communication skills, oriented and analytical skills;
- Confident, positive, hardworking, high motivation and ability to learn.