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DESCRIPTION
Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.
In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.
In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.
By being part of this team, you will work Monday to Friday, from 09:00 AM to 18:00 PM. The position requires on-site work for the first 4-6 months, after which it will transition to a hybrid schedule.
How you’ll make an impact:
- Managing and updating HR databases with different information such as new hires, terminations, personal and job data changes;
- Answering incoming employee communications, which will involve assessing caller’s needs;
- Collecting information from other departments or notify other departments of information relevant to their processes;
- Acting as first point of contact for the employees’ HR related requests;
- Collecting, verifying, organizing, compiling, or updating electronically company personnel records and documentation;
- Managing employee benefits enrollment;
- Maintaining schedule and coordinate calendar activities;
- Improving processes and innovate;
- Researching complex employee questions thoroughly to provide accurate information and solutions.
REQUIREMENTS
Skills that make your work successful:
- Strong Dutch & English written and verbal communication skills (preferably B2-C1);
- 1-3 year of customer support experience, ideally in the HR area;
- Bachelor’s degree;
- Excellent customer service skills and customer handling experience;
- Acts confidently in ambiguous situations; works effectively in a fast-paced, changing environment;
- Attention to detail and problem-solving skills;
- Proactive approach and flexibility to take on additional responsibilities and tasks as required.